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ICT Support Administration Officer
2 months ago
About Scope
Scope is a leading provider of disability services, dedicated to creating meaningful opportunities for people with disability to belong and thrive. Our mission is to support individuals with physical, intellectual, and multiple disabilities to achieve their goals and live fulfilling lives.
About the Role
We are seeking a highly organized and detail-oriented ICT Support Administration Officer to join our team. As a key member of our administrative team, you will play a critical role in ensuring the smooth operation of our IT services and supporting our staff to deliver high-quality services to our clients.
Key Responsibilities
- Coordinate the purchase of approved computer hardware, software, and data services, ensuring compliance with our purchasing procedures.
- Manage the dispatching, replacement, and repair of all Scope mobile phones in a timely and efficient manner.
- Maintain accurate records of all hardware purchased and ensure that our audit register is up-to-date.
- Work closely with our telecommunication partners to ensure that our mobile solutions are fully functional and meet our business needs.
- Provide administrative support to our mobile workforce, handling enquiries and resolving issues related to mobiles, iPads, and other technology.
Requirements
- Strong ability to build and maintain working relationships with our ICT team, executive, senior management, and key stakeholders.
- Excellent customer service skills and a commitment to delivering high-quality service.
- Demonstrated knowledge of mobile phone configuration and purchasing principles.
What We Offer
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
