Digital Experience Manager

13 hours ago

Sydney, New South Wales, Australia Sitecore Full time

About the Company

Sitecore is a leading company in the digital experience platform market, empowering brands to build lifelong relationships with their customers. With a diverse group of passionate individuals located across four continents and over 25 countries, Sitecore's foundation is built on innovative and collaborative thinking.

The Opportunity

We are seeking an Account Manager to manage and grow relationships with our existing customer base. As a trusted advisor to our customers, you will ensure their continued success with Sitecore's solutions and drive expansion opportunities within their organizations. This position requires top performers who thrive in a fast-paced, dynamic environment and can manage multiple priorities effectively.

Key Responsibilities

  • Foster strong relationships with designated accounts across all levels.
  • Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
  • Identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
  • Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support.
  • Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
  • Monitor customer health and address issues promptly to ensure long-term partnerships.

Requirements

  • 5+ years of experience in software sales or SaaS environment.
  • Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
  • Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
  • Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
  • Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.

What We Offer

  • A competitive salary of $120,000 - $150,000 per year, depending on experience.
  • Opportunities for career growth and professional development.
  • A dynamic and collaborative work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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