Account Executive – Contact Centre Specialist

Overview

Job Category: Sales

Location: Melbourne, Victoria, Australia

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

We're looking for a strategic and passionate Account Executive to join our Public Sector team, leading the charge in bringing the next generation of customer service to government agencies across Australia.

About the Role

As an Account Executive for Salesforce Contact Centre, you will focus on reimagining the contact centre experience across local, state, and federal government. You'll work with stakeholders across all levels of public sector organisations, helping them embrace the future of service, where AI, automation, and empowered agents drive efficiency and citizen satisfaction.

As a trusted advisor, you will own the full sales cycle, guiding agencies in their journey to transform contact centres. You\'ll help them implement Salesforce Service Cloud Voice to reduce operational costs and enhance customer experiences. This involves modernising with Digital Self-Service and Agentic AI, and showing them the strategic value of integrating CRM and CCaaS.

Responsibilities

• Drive the adoption of Service Cloud Voice across public sector organisations, with a focus on contact centre transformation.
• Manage complex sales cycles from prospecting to close, with a consultative and value-based approach.
• Partner with Solution Engineers, Industry Specialists (such as Amazon Connect, Genesys, NICE, Verint, LivePerson, Cisco & Calabrio) and Customer Success to co-create tailored service solutions.
• Build relationships with key decision-makers across local, state, and federal government.
• Understand policy, compliance, procurement, and security requirements relevant to the public sector.
• Stay ahead of market trends, particularly how AI and automation are reshaping customer service and agent enablement. Represent Salesforce at industry events, roundtables, and stakeholder engagements.

About You

• Proven success as an Account Executive or similar sales role in SaaS or enterprise technology
• Deep understanding of the contact centre environment, including emerging trends in voice, digital channels, agent enablement, and AI
• Recognised subject matter expert in customer service transformation, with the ability to influence and educate both internally and externally
• Experience selling into the public sector and/or strong knowledge of government processes and buying cycles
• Demonstrated ability to drive cross-functional collaboration with solution engineers, product teams, and customer success
• Strong business acumen and ability to engage stakeholders from IT, operations, and executive levels
• A collaborative, high-integrity approach to sales with a team-driven mindset

What's in it for you

• Join a global leader consistently ranked among the best places to work.
• Do work that matters, with real-world impact on public policy, transparency, and service delivery.
• Volunteer Opportunities: Seven paid volunteer days annually and donation matching for approved charitable contributions.
• Comprehensive Insurance: Health, Life, Trauma, and Income Protection Insurance.
• Wellness Allowance: A monthly allowance to support your wellbeing.
• Flexible Leave Policies: Including parental leave and flexible time-off arrangements.
• Perks and Discounts: Access to exclusive discounts and additional employee benefits.

Accommodations & Accessibility

Salesforce is committed to working with and providing reasonable accommodations to applicants with disabilities. If you require assistance due to a disability during the application or recruitment process, please submit a request via our Accommodations Request Form.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Posting & Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and strive to create an inclusive workplace free from discrimination. Know your rights: workplace discrimination is illegal. Salesforce assesses employees and applicants on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, in all locations. Recruiting, hiring, and promotion decisions are fair and based on merit.

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