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Student and Academic Administration Officer

2 months ago


Herston, Queensland, Australia The University of Queensland Full time
About This Opportunity

We are seeking a highly motivated and organized individual to join our team as a Student and Academic Administration Officer. This role involves providing exceptional customer service and support to students, staff, and stakeholders.

Key Responsibilities
  • Provide accurate and timely information to students, staff, and stakeholders on academic programs, university policies, and relevant legislation.
  • Process student applications, requests, and documentation, including progression, enrolments, credit, grade changes, and other administrative tasks.
  • Assist with the implementation of strategies and work practices to improve workflow, efficiency, and effectiveness in the Faculty Student Administration area.
  • Support student enrolment surveillance, government and regulatory reporting processes, and front office enquiry desk.
  • Participate in and support various recruitment and engagement events, such as Orientation sessions, Tertiary Studies Expo, and Faculty of Medicine activities.
Requirements
  • A sound understanding of administrative processes relevant to student and academic administration.
  • Demonstrated ability to establish priorities and meet deadlines.
  • High level of attention to detail and accuracy in written work, with excellent oral and interpersonal communication skills.
  • Ability to exercise initiative and judgment, and work independently and autonomously.
  • Strong orientation to the provision of high-level customer service, with empathy and the ability to communicate with students from diverse cultural backgrounds.
  • Experience in a tertiary education institution or large organization in an area related to student administration would be highly regarded.
  • Knowledge of University student systems and packages, such as Microsoft Office, SI-net, Business Objects, InPlace, and CRM systems would be desirable.
About The University of Queensland

The University of Queensland is a world-leading institution, committed to excellence in teaching, research, and community engagement. As a member of our professional staff cohort, you will have the opportunity to contribute to activities that have a lasting impact on our community.

We offer a range of benefits, including:

  • 26 weeks paid parental leave or 26 weeks paid primary caregiver leave.
  • 17% superannuation contributions.
  • 17.5% annual leave loading.
  • Health and wellness discounts, including fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program.
  • UQ Study for Staff.
  • Salary packaging options.