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Student and Academic Administration Officer
2 months ago
We are seeking a highly motivated and organized individual to join our team as a Student and Academic Administration Officer. This role involves providing exceptional customer service and support to students, staff, and stakeholders.
Key Responsibilities- Provide accurate and timely information to students, staff, and stakeholders on academic programs, university policies, and relevant legislation.
- Process student applications, requests, and documentation, including progression, enrolments, credit, grade changes, and other administrative tasks.
- Assist with the implementation of strategies and work practices to improve workflow, efficiency, and effectiveness in the Faculty Student Administration area.
- Support student enrolment surveillance, government and regulatory reporting processes, and front office enquiry desk.
- Participate in and support various recruitment and engagement events, such as Orientation sessions, Tertiary Studies Expo, and Faculty of Medicine activities.
- A sound understanding of administrative processes relevant to student and academic administration.
- Demonstrated ability to establish priorities and meet deadlines.
- High level of attention to detail and accuracy in written work, with excellent oral and interpersonal communication skills.
- Ability to exercise initiative and judgment, and work independently and autonomously.
- Strong orientation to the provision of high-level customer service, with empathy and the ability to communicate with students from diverse cultural backgrounds.
- Experience in a tertiary education institution or large organization in an area related to student administration would be highly regarded.
- Knowledge of University student systems and packages, such as Microsoft Office, SI-net, Business Objects, InPlace, and CRM systems would be desirable.
The University of Queensland is a world-leading institution, committed to excellence in teaching, research, and community engagement. As a member of our professional staff cohort, you will have the opportunity to contribute to activities that have a lasting impact on our community.
We offer a range of benefits, including:
- 26 weeks paid parental leave or 26 weeks paid primary caregiver leave.
- 17% superannuation contributions.
- 17.5% annual leave loading.
- Health and wellness discounts, including fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program.
- UQ Study for Staff.
- Salary packaging options.