Cell Therapy Account Manager
1 month ago
Gilead Sciences Pty Limited is a research-based biopharmaceutical company that discovers, develops, and commercialises innovative medicines in areas of unmet medical need. Our heritage of science and innovation and the curiosity and passion of everyone who works here has enabled us to provide medicines that help transform standards of care for more than 30 years.
Our MissionWe are dedicated to achieving one of the most ambitious goals of the 21st century medicine: curing cancer. This mission is at the heart of everything we do, from early research to product development. For the past three decades, members of our team have been at the forefront of cancer immunotherapy. Today, we are a leader in engineered T cell therapy, changing the paradigm of cancer treatment with what is potentially the biggest breakthrough since the introduction of combination chemotherapy more than 60 years ago.
Job SummaryWe are seeking a qualified, highly motivated, individual with relevant experience for a permanent position of Cell Therapy Account Manager (CTAM) based in Sydney. The CTAM will be part of a team responsible for delivering our current CAR T portfolio and future products into the market.
Key Responsibilities- Serve as the commercial point of contact for designated hospitals and referring centres.
- Primary point of contact to support all customer needs.
- Ensure appropriate patient identification.
- Manage internal customer facing partners to ensure the customers have a positive experience with Gilead and our products.
- Navigate complex hospital environments and understand the needs/issues of various stakeholders at all levels within the account and find solutions to address these needs/issues.
- Collaborate and regularly communicate with colleagues in Quality, Pharmacovigilance, Marketing, and Customer Engagement.
- Engage with haematology Specialists to ensure appropriate patients are referred into Qualified Treatment centres.
- Maintain and continuously develop both disease state and product specific knowledge.
- Actively gain customer insights and provide timely follow-up on commitments and requests.
- Operate in compliance with all laws, regulations and policies that govern the conduct of activities.
- Develop significant business relationships with decision makers and key stakeholders within treatment centres.
- Minimum 5 years Haematology sales experience.
- Demonstrated ability and desire to provide unprecedented customer support across stakeholder groups.
- Demonstrate initiative and a willingness to work hands-on and with a sense of urgency, in a fast-paced, environment.
- Demonstrated ability to be a contributing member of a high performing team where individual and team success align.
- Experience executing with products/therapies that require complex customer delivery including logistics management.
- Ability to successfully work and collaborate with field based and internal cross functional partners.
- Strong business acumen and ability to evaluate and apply data to inform decision making.
- Outstanding written, verbal and presentation skills with internal and external stakeholders.
- Scientific educational background preferred or other related graduate-level degree is preferred.
- Possesses a long term, strategic understanding of the Haematology/Oncology & SCT market in Australia.
- Launch experience within academic hospitals is a must.
- Experience with managing large accounts including strategic planning, problem solving and execution. Working knowledge of regulatory and compliance and ability to work daily with SOPs.
- Exceptional organisational and time management skills.
- Requires limited travel initially which may be both domestic and international. Travel will be extended over time to other states.
- Exceptional interpersonal and influencing skills.
- Strong written and verbal communication skills.
- Ability to build consensus across multiple cross-functional teams.
- Proven ability to successfully communicate and execute organisational goals and brand strategies.
- Develop significant relationships across all levels of the hospitals environment including decision makers and influencers.
- Integrity (always doing the right thing).
- Teamwork (collaborating in good faith).
- Excellence (working at a high level of commitment and capability).
- Accountability (taking personal responsibility).
- Inclusion (encouraging diversity).
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