Cell Therapy Account Manager, Sydney

2 weeks ago

Sydney, New South Wales, Australia Gilead Sciences Pty Limited Full time

Job Title: Cell Therapy Account Manager

About the Role

Gilead Sciences Pty Limited is seeking a highly skilled and motivated Cell Therapy Account Manager to join our team in Sydney. The successful candidate will be responsible for delivering our current CAR T portfolio and future products into the market.

Key Responsibilities

  1. Serve as the commercial point of contact for designated hospitals and referring centres.
  2. Primary point of contact to support all customer needs.
  3. Ensure appropriate patient identification.
  4. Manage internal customer facing partners to ensure the customers have a positive experience with Gilead and our products
  5. Navigate complex hospital environments and understand the needs/issues of various stakeholders at all levels within the account and find solutions to address these needs/issues.
  6. Collaborate and regularly communicate with colleagues in Quality, Pharmacovigilance, Marketing, and Customer Engagement.
  7. Engage with haematology Specialists to ensure appropriate patients are referred into Qualified Treatment centres.
  8. Maintain and continuously develop both disease state and product specific knowledge.
  9. Actively gain customer insights and provide timely follow-up on commitments and requests.
  10. Operate in compliance with all laws, regulations and policies that govern the conduct of activities.
  11. Develop significant business relationships with decision makers and key stakeholders within treatment centres.

Requirements

  • Minimum 5 years Haematology sales experience.
  • Demonstrated ability and desire to provide unprecedented customer support across stakeholder groups.
  • Demonstrate initiative and a willingness to work hands-on and with a sense of urgency, in a fast-paced, environment.
  • Demonstrated ability to be a contributing member of a high performing team where individual and team success align.
  • Experience executing with products/therapies that require complex customer delivery including logistics management.
  • Ability to successfully work and collaborate with field based and internal cross functional partners.
  • Strong business acumen and ability to evaluate and apply data to inform decision making.
  • Outstanding written, verbal and presentation skills with internal and external stakeholders.
  • Scientific educational background preferred or other related graduate-level degree is preferred.
  • Possesses a long term, strategic understanding of the Haematology/Oncology & SCT market in Australia.
  • Launch experience within academic hospitals is a must.
  • Experience with managing large accounts including strategic planning, problem solving and execution. Working knowledge of regulatory and compliance and ability to work daily with SOPs.
  • Exceptional organisational and time management skills.
  • Requires limited travel initially which may be both domestic and international. Travel will be extended over time to other states.
  • Exceptional interpersonal and influencing skills.
  • Strong written and verbal communication skills.
  • Ability to build consensus across multiple cross-functional teams.
  • Proven ability to successfully communicate and execute organisational goals and brand strategies.
  • Develop significant relationships across all levels of the hospitals environment including decision makers and influencers.

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