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Call Centre Officer

2 months ago

Melbourne, Victoria, Australia Programmed Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Call Centre Officer. As a key member of our operations team, you will be responsible for directing calls from the public to 000 responders across the country.

Key Responsibilities
  • Answering calls from all over Australia with a high level of accuracy and efficiency
  • Connecting emergency calls to Police, Fire, or Ambulance dispatchers in a timely and effective manner
  • Providing consistent and high-quality service to customers, ensuring they are treated with empathy and respect
Requirements
  • Ability to work on a rotating roster and be flexible with availability
  • Willingness to attend all scheduled training sessions and achieve a satisfactory pass to begin the role
  • Commitment to work a minimum of 3 shifts per week
  • Previous experience in Contact Centre, Customer Service, or Hospitality is preferred
  • Excellent customer service, communication, and active listening skills
  • Ability to follow protocols and procedures
  • Strong computer literacy skills
  • Strong Geography skills
  • Reliability and flexibility
  • Ability to remain calm under pressure
  • A high level of resilience
  • A strong team player
What We Offer

As a Call Centre Officer with Programmed, you will have the opportunity to work in a dynamic and fast-paced environment, providing critical support to the community. We offer a range of benefits, including flexible working arrangements, opportunities for professional development, and a supportive team environment.