Fitness First Membership Growth Specialist
5 days ago
About the Opportunity:
As a Member Support Consultant at Fitness First, you will be instrumental in driving membership growth and retention. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Contribute to club sales budget through proactive sales promotions and referral campaigns
- Generate and convert high-quality sales leads via community outreach, referrals, and identifying new business opportunities
- Achieve a set number of lead contacts via telephone to maximize sales opportunities
- Provide sales presentations and tours to prospective members
- Create personalized member journeys through positive interactions
- Ensure successful outcomes to member inquiries
- Perform opening and closing duties as per the club roster
- Engage in member retention programs to inspire continued fitness journeys
- Maintain regular service calls to new and existing members, recommending relevant products to enhance their experience
Requirements:
- Current First Aid & CPR certification
- Problem-solving mindset with solutions tailored to member needs
- Exceptional communication skills to engage diverse individuals
- Goal-oriented drive with continuous self-improvement
- Collaborative team player celebrating personal and team success
- Customer-focused individual building rapport across all backgrounds
What We Offer:
- A competitive OTE of $60,000-$65,000 comprising base salary, commission, and superannuation
- Complimentary Platinum Fitness First membership
- Anniversary leave days and additional gym memberships for friends and family through recognition awards
- Career advancement opportunities within Fitness and Lifestyle Group's diversified portfolio
About Fitness and Lifestyle Group:
We are part of Asia Pacific's largest fitness group, operating 500+ locations across Australia, New Zealand, Vietnam, Singapore, and Thailand, serving over a million customers annually.
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