Fitness First Membership Growth Specialist

5 days ago


Croydon Park, Australia Fitness First Full time

About the Opportunity:

As a Member Support Consultant at Fitness First, you will be instrumental in driving membership growth and retention. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Contribute to club sales budget through proactive sales promotions and referral campaigns
  • Generate and convert high-quality sales leads via community outreach, referrals, and identifying new business opportunities
  • Achieve a set number of lead contacts via telephone to maximize sales opportunities
  • Provide sales presentations and tours to prospective members
  • Create personalized member journeys through positive interactions
  • Ensure successful outcomes to member inquiries
  • Perform opening and closing duties as per the club roster
  • Engage in member retention programs to inspire continued fitness journeys
  • Maintain regular service calls to new and existing members, recommending relevant products to enhance their experience

Requirements:

  • Current First Aid & CPR certification
  • Problem-solving mindset with solutions tailored to member needs
  • Exceptional communication skills to engage diverse individuals
  • Goal-oriented drive with continuous self-improvement
  • Collaborative team player celebrating personal and team success
  • Customer-focused individual building rapport across all backgrounds

What We Offer:

  • A competitive OTE of $60,000-$65,000 comprising base salary, commission, and superannuation
  • Complimentary Platinum Fitness First membership
  • Anniversary leave days and additional gym memberships for friends and family through recognition awards
  • Career advancement opportunities within Fitness and Lifestyle Group's diversified portfolio

About Fitness and Lifestyle Group:

We are part of Asia Pacific's largest fitness group, operating 500+ locations across Australia, New Zealand, Vietnam, Singapore, and Thailand, serving over a million customers annually.



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