
IT Support Specialist
5 days ago
The IT Support Specialist will be responsible for handling internal helpdesk tickets and working on hardware items such as laptops, printers, and video conferencing equipment.
This role requires a strong technical aptitude to help staff solve their technical issues quickly. The IT Support Specialist will report directly to the ICT Manager.
Key Responsibilities:- Handling internal helpdesk tickets and resolving support requests
- Setting up laptops for new users and documenting inventory
- Configuring events using available hardware throughout the office
- Performing other ad-hoc projects or tasks as assigned
- Ensuring networks are operational and providing optimum service
- Raising trends/patterns in issues with the ICT Manager to implement preventative measures
To be successful in this role, you should have a minimum of 2 years of experience in an IT-related field. You should be qualified in any IT-related field and have experience working on support helpdesk and operating systems (such as Windows & MAC).
You should also have experience with Google workspace and Office365, and be able to troubleshoot and repair issues (hardware, software, networking, video conferencing). Experience working with vendors is also essential.
Benefits:Working at our organization offers a range of benefits, including exciting, innovative, flexible working, and the chaotic fun of rapid growth locally and internationally.
We offer dog-friendly spaces, best practice leave policies, and social activities with themes supporting local communities. We live our purpose every day and are committed to creating a diverse, equitable, and inclusive environment for all.
Our schedule is Monday to Friday.
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