Data Protection Specialist

1 week ago

Sydney, New South Wales, Australia beBeeSecurity Full time $200,000 - $250,000

Cyera’s Data Security Expert

Job Description

As a highly skilled Customer Success Engineering Manager, you will play a crucial role in optimizing our customers' utilization and return on investment in data security solutions. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data protection, making a significant impact on safeguarding data for numerous global enterprises.

Responsibilities:
  • Serve as a player/coach in a front line manager position for a small team that also supports customers directly.
  • Advocate for and enable the people in the customer success organization.
  • Function as a principal point of contact for guidance and escalations.
  • Participate in the interview process to identify exceptional candidates.
  • Lead from the front through active participation and mentoring by contributing to projects in a player-coach role.
  • Serve as the primary technical expert on data security platforms, demonstrating in-depth knowledge and expertise.
  • Establish yourself as a trusted advisor to customers at all levels, from practitioners to executives.
  • Drive customer adoption through effective onboarding and training processes.
  • Gain a deep understanding of customers' requirements, challenges, and desired business outcomes, and then design and deliver customized use cases that align with their goals using a consultative approach.
  • Proactively ensure that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of data security solutions. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.
  • Proactively identify and resolve any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
  • Advocate for the customer's voice and feedback, actively influencing product development.
  • Utilize self-paced training resources to support customer education and promote knowledge growth throughout their journey.
  • Troubleshoot and resolve technical issues impacting customers, ensuring smooth operation and seamless experiences.
  • Monitor and report on the overall well-being of customers, tracking key health and usage indicators.
  • Collaborate with customers to develop joint success plans.
  • Document and share best practices both internally and externally to foster knowledge sharing and continuous improvement.
  • Mentor other team members, sharing your expertise and assisting in their professional development.
  • Conduct Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.
Requirements:
  • A strong project management background, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail.
  • Proficiency in SQL, scripting languages (e.g., Python), and hands-on experience with cloud environments.
  • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, and basic administration.
  • Experience working in a software company in a technical customer-facing role is essential.
  • Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
Benefits

We offer a competitive compensation package, including a generous salary, benefits, and equity opportunities.

About Us

We're a leading provider of data security solutions, dedicated to protecting sensitive information for businesses worldwide.

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