Service Support Specialist

4 days ago

Canberra, ACT, Australia beBeeSupport Full time $60,168 - $64,836

Job Summary:

We are seeking a highly skilled professional to join our team as a Service Support Specialist. The ideal candidate will have a strong background in IT support and excellent communication skills.

Main Responsibilities:

  • To provide timely and effective technical support to internal customers, ensuring minimal disruption to their work activities.
  • To troubleshoot and resolve complex technical issues, escalating where necessary to ensure prompt resolution.
  • To maintain accurate records of all support interactions, providing detailed reports to stakeholders as required.

Required Skills and Qualifications:

  • Proven experience in IT support, with a focus on service desk operations.
  • Strong knowledge of Microsoft Windows, Microsoft Office, and other relevant software applications.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers at all levels.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

How to Apply:

  • Please submit your resume and a cover letter outlining your qualifications and experience.
  • We look forward to hearing from you

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