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Head of Field Service Engineering Leadership

3 weeks ago

Sydney, New South Wales, Australia beBeeEngineering Full time $180,000 - $220,000
Senior Director of Engineering, Applications and Quality Management

A leading healthcare solutions provider seeks a Senior Director to lead their engineering, applications services and quality management teams.

This strategic role combines leadership with operational oversight to drive exceptional customer service, regulatory compliance and quality excellence across a national footprint.

The ideal candidate will lead high-performing teams of engineers, applications specialists and QA/RA professionals while collaborating closely with executive leaders to shape long-term success.

This is more than a leadership position—it's a chance to champion a culture of excellence and make a lasting impact on the Australian healthcare industry.

Key Responsibilities

  • Lead the technical support and quality assurance department to deliver outstanding service experience across multiple technologies and geographies
  • Develop and drive a customer-focused strategy aligned with business growth and evolving client expectations
  • Oversee environmental and quality management systems (EQMS), ISO certification, audits and regulatory compliance as Quality Manager
  • Shape the national support structure—from resourcing and team development to performance management and workflow optimisation
  • Create, monitor and achieve department KPIs, budget targets and continuous improvement objectives
  • Foster a culture of accountability, collaboration and service excellence
  • Partner with sales, marketing, finance and supply chain teams to ensure seamless customer experience and alignment with business goals
  • Build strong customer relationships through regular engagement and site visits
  • Represent the organisation in local and regional meetings with stakeholders

Requirements and Qualifications

  • Bachelor's degree in Biomedical Engineering or a related field
  • Certified Six Sigma practitioner with experience in quality-driven operations
  • 7+ years' experience in high-value, complex medical technology or IVD environments
  • Proven track record in technical support/customer service leadership with at least 5 years in a managerial role
  • Strong working knowledge of ISO standards, regulatory frameworks and quality management systems
  • Demonstrated ability to lead cross-functional teams and deliver results in dynamic customer-facing environments
  • Strategic thinker with excellent problem-solving, communication and stakeholder management skills
  • Experience with business systems, analytics tools and CRM/ERP platforms

What's Offered

  • Competitive executive-level remuneration package
  • Full ownership of a high-impact portfolio
  • Opportunity to represent a respected brand and influence initiatives/decisions
  • Collaborative and empowered leadership culture
  • Ongoing training and professional development
  • An organisation that values quality, innovation and continuous improvement
  • Long-term career progression in a fast-evolving sector