Head Of Field Service Engineering, Applications And Qa/Ra

2 days ago

Sydney, New South Wales, Australia Tardis Group Full time

Head of Field Service Engineering, Applications and QA/RA
A global leader in In Vitro Diagnostics (IVD) and clinical laboratory solutions is seeking a Head of Engineering, Applications Services and QA/RA to join their leadership team.
This senior role combines strategic leadership with operational oversight to drive best-in-class customer service, regulatory compliance, and quality management across a growing national footprint.
You'll lead a high-performing team of FSEs, FASs and QA/RA specialists, while working closely with the CEO and Executive Leadership Team to shape long-term success.
This is more than a management and leadership position—it's a chance to champion a culture of excellence and make a lasting impact on the Australian healthcare industry.
Responsibilities
Lead the Technical Support and QA/RA department to deliver exceptional service experience across multiple technologies and geographies
Set and drive a customer-focused strategy aligned with business growth and evolving client expectations
Act as Quality/RA Manager, overseeing Environmental and Quality Management Systems (EQMS), ISO certification, audits, and regulatory compliance
Shape the national support structure—from resourcing and team development to performance management and workflow optimisation
Create, monitor and achieve department KPIs, budget targets, and continuous improvement objectives
Champion a culture of accountability, collaboration, and service excellence
Partner with Sales, Marketing, Finance, and Supply Chain teams to ensure seamless customer experience and alignment with business goals
Build strong customer relationships through regular engagement and site visits
Represent the business in both local and regional meetings with APAC and Global stakeholders
Skills and experience
Bachelor's degree in Biomedical Engineering (or related discipline)
Certified Six Sigma practitioner and experienced in quality-driven operations
7+ years' experience in high-value, complex medical technology or IVD environments
Proven track record in technical support/customer service leadership, with at least 5 years in a managerial role
Strong working knowledge of ISO standards, regulatory frameworks, and quality management systems
Demonstrated ability to lead cross-functional teams and deliver results in dynamic, customer-facing environments
Strategic thinker with excellent problem-solving, communication, and stakeholder management skills
Experience with business systems, analytics tools, and CRM/ERP platforms
What's on offer
Competitive executive-level salary package (Base + Super + Car Allowance + Bonus)
Full ownership of a high-impact portfolio
Opportunity to represent a globally respected brand and influence APAC-level initiatives/decisions
Collaborative and empowered leadership culture
Ongoing training and professional development
A company that values quality, innovation, and continuous improvement
Long-term career progression in a fast-evolving, purpose-driven sector
For more details, please contact Chris –
Seniority level
Director
Employment type
Full-time
Job function
Customer Service, Engineering, and Strategy/Planning
Industries
Medical Equipment Manufacturing and Biotechnology Research
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