SAP Operations Manager
1 week ago
This position involves overseeing the operational aspects of an SAP project, ensuring timely delivery and meeting client expectations. The ideal candidate will have strong leadership skills and be able to effectively communicate with various stakeholders.
- Act as a liaison between clients and on-site/offshore teams, coordinating support services and managing daily operations.
- Establish and track key performance indicators (KPIs), ensuring adherence to service level agreements (SLAs).
The successful candidate should possess a solid understanding of ITIL processes and experience working in complex delivery environments. A minimum of 12+ years of SAP experience, including at least 5 years in a delivery or support management role, is required.
A bachelor's degree in information technology, engineering, or a related field is necessary, with a master's degree preferred. SAP certifications are also advantageous.
Key Responsibilities:- Manage daily SAP BAU support operations, including incident management and minor enhancements.
- Ensure seamless communication among teams, promoting a culture of collaboration and open dialogue.
- Strong leadership and interpersonal skills, with experience in managing cross-functional teams.
- Proven track record in delivering SAP support services in an onsite-offshore model.
- Solid grasp of SAP ECC or S/4HANA modules.
- Experience working in multi-vendor and multi-geography delivery environments.
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