
Operations Business Specialist
4 days ago
This is a proactive and collaborative role that supports the implementation and maintenance of frameworks and controls around business rules updates, with a strong focus on process enhancements and operational efficiency.
Key Responsibilities- Lead the transition of business rules to new systems, supporting teams across various functions.
- Provide training and support to upskill teams in maintaining business rules and ensuring procedural compliance.
- Assist in reporting on the status of business rules updates and manage quarterly compliance controls.
- Ensure operational excellence and support process improvements by analyzing data and recommending solutions.
- Oversee change management processes with external service providers, including testing and reporting.
- Deliver actionable insights and respond to procedural queries to ensure legislative compliance.
- Manage quarterly reviews, audits, and change cycles of business rules and procedures.
- Support projects and initiatives impacted by business rules and procedures.
- You'll bring:
- Proficiency in system administration and data analysis.
- Experience in operations and service delivery.
- Strong understanding of regulatory environments and relevant frameworks.
- Experience with GRC systems and incident management.
- Excellent stakeholder engagement and facilitation skills.
- Strong analytical, research, and document management capabilities.
- High-level written and verbal communication skills.
- Ability to work independently with initiative and motivation.
- Proficiency in Microsoft Suite, especially Visio, Excel, and PowerPoint.
- Tertiary qualifications in a related discipline (preferred).
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