Nature-Inspired Guest Experience Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $65,000

At Reflections Holidays, our purpose is to share nature's playground with guests in a way that gives back to communities and nurtures the environment. We proudly care for 40 unique destinations, all located on iconic NSW Crown Land.

We focus on creating memorable experiences for guests and team members alike. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from others.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key areas – Social, Culture, Environment, and Economic.

The Role

This is a casual Guest Services Officer position, located at Seal Rocks. The role's main objective is to deliver exceptional guest services within the park, provide excellent customer service experience every time, and represent the company in a positive manner.

Main Responsibilities:
  • Provide exceptional customer service including liaising with guests face-to-face, via telephone and internet for bookings, enquiries, and complaints.
  • Have RMS or similar reservations system experience.
  • Undertake general office duties, banking, and cleaning of office/kiosk.
  • Prepare correspondence, record keeping of all mail, and carry out filing in accordance with procedures.
  • Assist Park Manager and Supervisors with the opening and closing of office and kiosk/store.
  • Receiving and dispensing of monies via computerised point of sale register.
  • Assist Supervisor with stock take and invoicing for kiosk, store, cabin, office, and cleaning equipment and chemicals.
  • Direct visitors within the park and as they enter the park.
  • Assist Guest Services Supervisor in social media administration at park level as required.
About You

The ideal candidate will have experience in Administration or front office reception.

Using a booking/reservations system.

What You'll Need

To succeed in this role, you will need to be able to manage your time effectively to meet priorities, learn quickly, use initiative, and adapt to changing work environments. You should also be able to solve problems with accuracy and efficiency to meet guest needs. Additionally, you will need to demonstrate a high level of accuracy and attention to detail, communicate with all levels of guests to an excellent standard, and have a positive attitude and willingness to learn. Great teamwork and communication skills are also essential for this role.

You will need to be flexible and available to work including weekend, peak holiday seasons, and public holiday work.

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