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Manager of Customer Retention

2 weeks ago

Brisbane, Queensland, Australia Simpro Software Full time

We are seeking a highly skilled Manager of Customer Retention to join our team at Simpro Software. This role is responsible for driving customer retention and growth through effective leadership and coaching of a team of Customer Success Managers (CSMs).

The ideal candidate will have a strong background in customer success, with experience in managing and coaching CSMs. They will also possess excellent analytical skills, strong communication and stakeholder management skills, including executive-level customer engagement.

This role requires a results-driven leader who can drive customer retention and growth through effective leadership and coaching of CSMs. The successful candidate will be accountable for ensuring the team meets retention, growth, and customer satisfaction goals while aligning with Simpro Software's overall strategic objectives.

About the Role
  • Lead, coach, and mentor a team of CSMs to achieve individual and team performance goals.
  • Foster a culture of accountability, collaboration, and professional growth within the team.
  • Conduct regular one-on-ones, performance reviews, and career development planning for team members.
  • Develop and implement segment-specific strategies to maximize the value customers derive from Simpro Software's platform.