Customer Success Manager

2 weeks ago

Brisbane, Queensland, Australia MYP Corporation Full time

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We are seeking a highly motivated Customer Success Manager to join our exciting, fun, and growing Customer Success team. As a pivotal member, you will report to the Manager of Customer Success and play a critical role in enabling MYP to positively change the lives of people by giving them back time, control, and choice. You will achieve this by assuming responsibility for managing client relationships, driving customer success, and ensuring the successful adoption and ongoing use of our products.

The Job

This role is suited to those who have had previous experience as a Customer Success Manager in the software industry. This is a hybrid role with 2 work-from-home days and 3 days in our Brisbane or Sydney Office.

Who is MYP?

We're committed to creating an environment where our vision and values drive everything we do. At the core of this is our determination to consistently provide the highest quality, cutting-edge solutions to our subscribers. We exist to deliver community-focused, innovative community software. Our unique platform provides a complete solution for the Community, Disability, NDIS, and Education sectors. You'll help these organisations deliver services to their participants, clients, and communities with ever-increasing scale, efficiency, effectiveness, and flexibility.

Key Responsibilities

  • Manage Customer Relationships: Act as the main point of contact for a portfolio of clients, ensuring they receive the support and guidance needed to maximise their use of MYP's products.
  • Drive Success: Proactively monitor customer satisfaction, identify risks, and implement strategies to ensure successful outcomes. Focus on driving adoption, expansion, retention, and overall satisfaction.
  • Collaborate and Empower: Work closely with internal teams, including product development, sales, and support, to ensure a seamless customer experience. Empower customers by providing them with the tools and knowledge they need to achieve their goals.
  • Continuous Improvement: Gather and analyse client feedback to contribute to the continuous improvement of our products and services. Share insights with the team to enhance the customer experience.

Key Skills and Requirements

  • Strong experience in customer success, account management, or a similar role within a software development company.
  • Excellent communication, collaboration, and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work under pressure and multi-task across many initiatives.
  • Strong stakeholder engagement and time management skills.
  • A proactive, solution-oriented attitude with a willingness to contribute to continuous improvement and customer success.

The Benefits

Some of the perks of working with us include:

  • Work with software and organisations that make a difference (sense of purpose)
  • Hybrid work-from-home arrangements (face-to-face collaboration is important to us)
  • Birthday leave (who wants to work on their birthday?)
  • Volunteer leave (give back to the community we support)
  • Casual dress code (it's important to be comfortable)
  • Opportunities for professional development and growth (because we want you to be the best you can be)
  • Team lunches (burgers anyone?)

About You

As the Customer Success Manager, you will be coming into a growth-created role in a high-performing, high-growth team and business. You will have the opportunity to make an immediate impact by driving purpose-led outcomes in for-purpose organisations across healthcare, disability services, aged care, and community. This role offers the scope to build on existing best practices and have a meaningful impact on the team, business, customer, and your own career.

If you are passionate about customer success and working with organisations to drive impactful change within the NDIA sector, and you possess the required skills and experience, please apply now.

Join us in making a difference in the lives of individuals with disabilities through technology-driven solutions

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a Customer Success Manager?
  • What's your expected annual base salary?
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