Hotel Experience Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $65,000
Job Title

Guest Service Agent Job Description:

The Guest Service Agent is responsible for providing exceptional customer service to hotel guests. This role involves handling all guest interactions with professionalism and courtesy, ensuring their needs are met and their concerns addressed promptly.

Responsibilities
  • Kicking off memorable guest experiences with a warm welcome
  • Acknowledging IHG Rewards Club members and returning guests in person or over the phone
  • Taking, managing, and receiving payments for guest bookings
  • Making check-in and check-out processes swift and seamless
  • Anticipating guest needs and offering tailored recommendations
Requirements

We're looking for candidates with excellent communication skills, problem-solving abilities, and basic math and computer skills. Previous Front Office experience is preferred.

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Complimentary membership to our hotel gym: Fit Collective
  • Paid birthday leave and proactive health days
  • Free dry cleaning
  • Employee discounts on our partner platform
Why Choose Us?

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance.

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