Responsible Hotel Operations Manager

1 day ago


Brisbane, Queensland, Australia Grupo Mantra Full time

Located on the Cairns Esplanade, Mantra Trilogy is one of the largest and busiest resorts in Cairns, with a mixture of corporate and leisure guests.

The hotel offers a choice of rooms and larger apartments, as well as a central location surrounded by shops and restaurants, yet still retains that laid-back tropical atmosphere that the dedicated team who work here cultivate so well.

As our next Night Manager, you will be responsible for taking control of hotel operations until the day walkers arrive. You will work closely with a great supportive team to ensure your shifts are manageable.

Your key responsibilities will include:

  • Managing the reception desk and processing night audit and nightly reports
  • Assisting security with monitoring building security
  • Aiding in the operations for the day team to ensure exceptional service is provided around the clock

You will also be working unique night shifts at our hotel from 11pm to 7am. We are looking for a self-starter with the ability to work unsupervised, someone with a positive attitude, a genuine customer service focus, and the technical ability to process the nightly audit of all front office transactions.

We are seeking a fast-thinking, customer-focused problem solver with initiative who takes pride in creating and delivering memorable guest experiences while ensuring that all daily revenue has been captured and reported on.

The successful candidate will have experience in Night Audit and/or Accounts, which will provide a great career path into other areas of operations or finance.

We estimate the salary for this position to be around $65,000 - $80,000 per annum, depending on experience.



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