Responsible Operations Manager

2 weeks ago

Double Bay, New South Wales, Australia Aurrum Full time

Job Overview

We are seeking an experienced and dynamic Operations Manager to join our team at Aurrum Aged Care.

The successful candidate will be responsible for managing the day-to-day operations of a designated care home, ensuring exceptional resident experience and quality care delivery. The role requires strong leadership and management skills, with the ability to motivate and empower a high-performing team.

About the Role

  • Manage a portfolio within a primary care home, overseeing areas such as catering, cleaning, laundry, maintenance, and occupancy.
  • Lead business functions in the Assistant General Manager portfolio, including day-to-day operational management, team leadership, financial performance, service delivery, and compliance.
  • Complete audits and reviews of assigned areas of oversight, ensuring effective risk management and compliance aligned with Aurrum's standards, policies, and procedures.
  • Actively manage resident complaints, incidents, and reporting, providing timely and effective resolutions.
  • Support occupancy performance under the guidance of the National Client Services Manager, including implementation of the state occupancy plan, tours, family meetings, admission coordination, and administrative tasks.
  • Provide leave relief for General Managers, taking GM responsibility for all aspects of the care home during these periods.
  • Contribute to the development of care home strategies and planning through collaboration with support services and the Aurrum Executive Team.

Key Requirements

  • Demonstrated experience in managing overall operations across all key areas of business performance.
  • Financial literacy, with the ability to read and create action based on P&L opportunities.
  • Strategic focus - future-focused and clear-sighted; knowledgeable with respect to internal and external operating environments for the business; able to translate business overarching strategic goals into local plans and initiatives.
  • People management – able to build and influence a strong positive culture, capable in attracting, developing, and empowering talented team members and fostering excellence in both individuals and teams.
  • Communication and interpersonal skills – excellent written and verbal communication skills; an effective negotiator and conflict manager; well-developed internal and external networks.

Award Salary: AU$120,000 - AU$150,000 per annum, depending on experience. We also offer attractive benefits and bonuses, which can increase your total remuneration package by up to 20%.

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