Registration Coordinator

The Patient Access Representative is responsible for coordinating the registration process for all patients seen at our hospital in outpatient testing and Emergency Departments.

They provide accurate information, directions, and handle any requests in accordance with our hospital's policy.

This includes but is not limited to data collection and entry of all patient information into the appropriate Epic application, focusing on insurance verification, transcription of orders, and point-of-service cash collections.

• Greet and direct patients and visitors for the entire facility to provide friendly and courteous services at all times.
• Dispense appropriate information and answer questions regarding the facility and its services.
• Communicate effectively with all departments to meet customer needs.
• Responsible for patient flow and throughput for the facility and satellite locations.
• Responsible to enter patients into the network patient tracking system including supporting the patient Kiosks.
• Answer the telephone with the appropriate scripted greeting in a timely manner, assist and/or direct the caller to the appropriate person or department, and accurately record verbal orders.

• High school graduate or equivalent required.
• Excellent customer service and interpersonal skills required (office setting preferred).
• General computer experience with data entry required.
• Insurance background preferred.
• Knowledge of medical terminology preferred.

This role offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

Additional responsibilities include accessing the proper Epic application and accurately entering information necessary to create a Hospital Account Record (HAR) and complete detailed demographic and specific clinical service information, accurately recording in the hospital computer system clean and concise notes to track patient account activity and to communicate for downstream claim processing, contacting the Primary Care Physician and/or the Financial Representative to obtain required insurance referrals and pre-certs when necessary, obtaining Medical license Number NPI and UPIN via appropriate website, maintaining knowledge of current insurance regulations trends and network policies, verifying all insurance/self-pay through online eligibility, identifying collecting and recording self-pay liability co-pays and/or deductibles when applicable prior to or at time of registration, posting credit card payments in Epic or Trust Commerce collecting cash closing the daily cash drawer and preparing deposit for transport, transcribing all outpatient testing orders both written and electronic, maintaining a working knowledge of policies and procedures pertaining to Revenue Cycle, demonstrating efficiency familiarity and completing all required competencies within Epic and other required hospital applications, signing in registry for vendors and clergy providing churches and clergy information when needed, supporting the department with new hire training (Preceptor) including volunteers, providing other hospital departments and physician offices with information or materials related to Network Registration processes, providing St. Luke's Hospital with data and documents necessary to generate a clean registration/claim by conducting in-person or telephone interviews with patients prior to and after their testing is completed, processing supports clean claim processing and patient satisfaction, immediately resolving minor patient/visitor issues and informing department leadership or Nursing Supervisor of any significant patient and visitor complaints.