
Life-Saving Emergency Responder
4 days ago
We provide essential support and assistance to individuals in need, enabling them to maintain their independence and live safely in their chosen environment.
The role involves working permanent overnight shifts, supporting clients with emergency medical devices and 24/7 call centre services.
Key Responsibilities:- Be the primary point of contact for clients with medical alarms
- Answer a range of medical alarm activations, including emergency assistance calls and general testing/troubleshooting
- Notify emergency services when required, providing critical information that could save a life
- Follow established protocols and administrative requirements
- Offer reassurance and peace of mind to clients and their family members
- Demonstrate empathy and possess excellent interpersonal skills
- Proven experience in customer service and exceptional listening abilities
- Excellent resilience and adaptability
- Proficient in computer systems, with the ability to learn new technologies quickly
- First aid certification or willingness to obtain
- Collaborative team player who contributes positively to workplace culture
- Long-term career aspirations seeking stable employment opportunities
- Competitive remuneration packages and shift penalty rates
- Generous annual leave entitlements for shift workers
- Comprehensive induction and orientation process
- Free on-site parking facilities
- Opportunities for training and development
- Regular staff events and social activities
- On-site gym and coffee machine facilities
- Mental wellbeing support and instant recognition awards
- Employee discounts and benefits
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