Operational Event Coordinator

1 day ago


Australia beBeeincident Full time $80,000 - $110,000
About the Role

As a critical member of our Incident Management team, you will be responsible for ensuring high-priority incidents are resolved within agreed service levels. This involves proactively managing incoming alerts and events to maintain smooth system operations.

This is an excellent opportunity for individuals who can work independently and collaboratively in a professional setting, with strong customer service skills and experience in an IT service desk or similar environment. If you possess ITIL v4 Foundation certification, it would be beneficial but not mandatory.

Key Responsibilities:
  • Proactively monitor events and respond according to treatment plans
  • Maintain accurate records and ensure seamless handovers between shifts
  • Collaborate with the team to deliver consistent support for Incident Management activities
  • Manage and report on job queues involving multiple service providers
Requirements

To excel in this role, you should possess strong communication and problem-solving skills, with the ability to work effectively under pressure. Experience working in an IT service desk environment and familiarity with ITIL practices are highly desirable.



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