Sales Performance Expert

21 hours ago

Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $120,000

This role is a key part of our Sales Operations team.

About the Job

As a Sales Operations Manager, you will play a critical role in shaping how we continue to grow our business and enhance the customer experience. You will work closely with our cross-functional teams to connect our cutting-edge technology with Sales, Marketing, and Customer Success, ensuring every touchpoint is efficient, effective, and aligned with our values of championing customers and getting things done.

This is a job for someone who enjoys taking on multiple responsibilities, thrives on solving complex problems, and knows how to turn insights into action. If you have experience in a fast-paced startup or scale-up environment, especially in Business Operations or from a consulting background where you've driven operational improvements across teams or industries, this could be the ideal role for you.

Your Responsibilities
  • Improve Business Efficiency: Evaluate and optimize existing processes across the customer lifecycle with a focus on scalability, efficiency, and consistency of service and customer experience.
  • Evaluate and implement automation and AI-driven solutions to streamline tasks, reduce manual effort, and enhance service delivery.
  • Continuously monitor performance metrics (e.g., SLAs, lead conversion, connect and abandon rates, active accounts, total opportunities) to quickly identify areas to focus, and lead rapid cross-functional initiatives to improve performance.
  • Support change management efforts to ensure operational continuity and stakeholder alignment.
What We're Looking For

We're seeking a professional with:

  • 3+ years of relevant work experience in Business Operations, Sales Operations, or Operations Management, ideally within a fast-paced start-up/scale-up or consulting firm.
  • Proven people leadership experience managing high-performing teams.
  • Strong analytical and problem-solving skills with the ability to interpret complex data, identify insights, and translate to data-backed recommendations.
  • Demonstrated success in process optimization and workflow design, with a focus on driving efficiency, scalability, and measurable impact.

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