Project Support Specialist
6 days ago
This position plays a crucial role in supporting the smooth operation of our administration processes. As an Administration Coordinator, you will be responsible for undertaking various administrative tasks to ensure the successful completion of projects.
The key responsibilities include:
- Proactively supporting the administration operations team by downloading meter reading books from client servers and ensuring timely issue of work to field staff.
- Contacting readers daily to confirm their progress, reading the correct books, and monitoring productivity.
- Maintaining records of productivity monitoring and reporting any issues or anomalies to the Contract Manager/Supervisor.
- Running daily reports and sending them to clients as agreed.
- Completing task allocation/work orders to meet client, customer, and business objectives.
- Meeting KPIs for work undertaken.
- Managing metering inbox enquiries.
- Assisting with customer keys in and out.
- Managing new customer keys.
- Liaising with field-based and office-based employees to confirm/task assistance.
- General filing and office tasks.
About You
To succeed in this role, you will require:
- Experience in a scheduling/rostering/dispatch service industry environment.
- Previous experience in a customer service environment would be beneficial.
- Previous data entry experience.
- A strong understanding of the QLD - Southern region would be desirable.
About Us
We are a leading national service provider, specialising in the design, construction, and maintenance of communications, energy, and water networks. We value diversity and inclusion, actively promoting employment opportunities for Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI groups, and other diverse communities.
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