Fair Trading Service Coordinator

7 days ago

Mackay, Queensland, Australia Randstad Full time
Job Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Fair Trading Service Coordinator in Mackay. This role offers a variety of responsibilities focused on delivering fair trading services to the local community.

As a key member of our regional office, you will be the first point of contact for clients, consumers, and traders, handling inquiries through counter service, telephone, and other communication channels. You will provide accurate information and guidance on legislation, services, policies, forms, and fees, while ensuring the smooth processing of documents and issuing of certificates and permits.

This role involves conciliating complaints between consumers and traders, conducting proactive compliance inspections, and contributing to investigations into breaches of relevant legislation. You will also support community education and engagement activities aimed at promoting fair trading practices.

Key Responsibilities
  • Provide excellent customer service, responding to client inquiries and resolving issues in a timely and professional manner.
  • Conciliate complaints between consumers and traders, helping to resolve disputes in a fair and efficient way.
  • Process forms and documents related to fair trading services, including issuing official certificates and permits.
  • Conduct proactive compliance inspections of low to medium complexity trading environments and assist with investigations into potential breaches of legislation.
  • Support community education and engagement activities, promoting fair trading practices and engaging with local industry groups.
  • Prepare written correspondence, reports, and other documentation as required, ensuring accuracy and compliance with relevant policies and legislation.
Working Environment

The role involves a mix of office-based work and field inspections. You will be required to interact with the public, including managing situations that may involve challenging or irate individuals. The office culture emphasizes safety and provides resources to assist staff who may encounter stressful or traumatic situations in the course of their work.

Benefits
  • A competitive salary of $65,000 - $80,000 per annum, plus annual leave loading and employer superannuation contributions.
  • Flexible full-time work arrangements, allowing you to balance your work and personal life.
  • A supportive team environment with opportunities for professional growth and development.
Requirements
  • Strong communication skills, with the ability to explain complex concepts clearly and effectively to a wide range of stakeholders, both in writing and verbally.
  • Well-developed interpersonal skills, able to build positive relationships with colleagues and customers, and handle difficult or confrontational situations with professionalism and tact.
  • Analytical thinking, with the ability to assess information and situations, identify issues, and work towards effective solutions.
  • Ability to manage a varied workload with attention to detail, meeting deadlines and adjusting priorities as necessary.
  • Cultural sensitivity and respect, maintaining an ethical approach to interactions and understanding diverse community needs.

  • Fair Trading Services Coordinator

    6 days ago

    Mackay, Queensland, Australia Randstad Full time

    We are seeking a highly motivated and customer-focused Service Delivery Officer to join our team in Mackay. This role offers a variety of responsibilities focused on delivering fair trading services to the local community.As a Service Delivery Officer, you will be the primary point of contact for clients, consumers, and traders, handling inquiries through...

  • Fair Trading Services Officer

    2 weeks ago

    Mackay, Queensland, Australia Randstad Full time

    We are seeking a highly motivated and customer-focused professional to join our team in Mackay as a Service Delivery Officer. This role offers a variety of responsibilities focused on delivering fair trading services to the local community.As a Service Delivery Officer, you will be the first point of contact for clients, consumers, and traders, handling...

  • Customer Service Liaison

    2 weeks ago

    Mackay, Queensland, Australia Randstad Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Delivery Officer to join our team at Randstad. This role offers a variety of responsibilities focused on delivering fair trading services to the local community.Key ResponsibilitiesAct as the first point of contact for enquiries via counter service, telephone and email, providing...

  • Customer Service Liaison Specialist

    1 week ago

    Mackay, Queensland, Australia Randstad Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Liaison Specialist to join our regional office in Mackay. This role offers a variety of responsibilities focused on delivering fair trading services to the local community.As a Customer Service Liaison Specialist, you will be the first point of contact for clients,...

  • Customer Service Liaison

    2 days ago

    Mackay, Queensland, Australia Randstad Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Liaison to join our regional office in Mackay. This role offers a variety of responsibilities focused on delivering fair trading services to the local community.This role involves acting as the first point of contact for clients, consumers, and traders, handling inquiries...

  • Senior Trade Supervisor

    4 weeks ago

    Mackay, Queensland, Australia Hastings Deering Full time

    About the RoleHastings Deering is seeking a skilled Trade Team Leader to join our Component Rebuild team in Mackay. As a key member of our team, you will be responsible for providing active leadership to employees, training and developing others, and planning work to the highest efficiency.Key ResponsibilitiesProvide guidance and expertise to team...

  • Service Coordinator

    4 weeks ago

    Mackay, Queensland, Australia Haynes People Full time

    At Haynes People, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a vital role in ensuring the quality and efficiency of our services.Key Responsibilities:Monitor job orders to ensure quality and efficiency.Close job orders with accurate parts, labor, and miscellaneous information.Follow up on...

  • Customer Service Representative

    2 weeks ago

    Mackay, Queensland, Australia Blackwoods Full time

    We are seeking a skilled Customer Service Representative to join our high-performing Trade Store team in Mackay, QLD.This is a critical role within our broader Customer Care Excellence Team and offers the opportunity to deliver outstanding service to customers, with a focus on face-to-face customer interactions, sourcing parts, and providing exceptional...

  • Sports Development Coordinator

    16 hours ago

    Mackay, Queensland, Australia Catholic Education Rockhampton Full time

    About the RoleWe are seeking a highly motivated and experienced Sports Development Coordinator to join our team at St Patrick's College, Mackay. As a key member of our staff, you will play a crucial role in developing and managing inter-school sporting competitions, as well as coordinating school-based sporting trials.Your primary responsibilities will...

  • Conveyor Electrical Trade Team Lead

    16 hours ago

    Mackay, Queensland, Australia Mastermyne Full time

    About the OpportunityMastermyne's Aquila project is expanding and requires Experienced Electrical Trade Supervisors to join the Conveyor team.Your Role and ResponsibilitiesThis role involves overseeing electrical trade operations, ensuring compliance with mine site and industry requirements. You will be responsible for managing a team of skilled technicians...

  • Service Technician

    4 weeks ago

    Mackay, Queensland, Australia Sandvik Full time

    About the RoleWe are seeking a highly skilled Service Technician Trades Assistant to join our team at our Mackay facility. In this role, you will play a crucial part in maintaining our clients' Sandvik Mining equipment, ensuring top-notch performance and reliability.Key ResponsibilitiesEngage in diverse mechanical tasks to keep our operations running...

  • Customer Service Professional

    1 week ago

    Mackay, Queensland, Australia Blackwoods Full time

    We are seeking a motivated and customer-focused individual to join our high-performing Trade Store team in Mackay, QLD.This Part-Time opportunity is critical to our Customer Care Excellence Team and offers a dynamic work environment with diverse responsibilities.Key duties will include:Providing exceptional face-to-face customer service and supportSourcing...

  • Funeral Service Coordinator

    3 weeks ago

    Mackay, Queensland, Australia Invocare Full time

    About InvoCareInvoCare is a leading funeral industry provider with a commitment to delivering exceptional service and support to families during their most vulnerable moments. Role OverviewWe are seeking an experienced and compassionate Funeral Service Coordinator to join our team. As a Funeral Service Coordinator, you will play a vital role in supporting...

  • Trade Assistant

    3 weeks ago

    Mackay, Queensland, Australia UGL Full time

    Unlock Your Potential with UGL Mackay WorkshopAbout the RoleWe are seeking skilled trade qualified Heavy Fitting Technicians to join our team at UGL Mackay Workshop. This is a permanent position with a 3-month probation period.About YouTo be successful in this role, you will possess:Trade qualification in Fitter and TurnerHRWL – LF, DG, RB experience...

  • Operational Services Coordinator

    2 days ago

    Mackay, Queensland, Australia Mastermyne Full time

    About Wilson Mining: Wilson Mining is a specialist contracting service provider to the Australian coal mining sector. With over 25 years of experience, we offer critical support and services using leading edge technology and strata consolidation methods. We are part of The Mastermyne Group, which seeks to maintain quality standards and collaborate with...

  • Service Coordinator

    4 weeks ago

    Mackay, Queensland, Australia Haynes People Full time

    At Haynes People, we pride ourselves on providing solutions to our customers. We believe in surrounding ourselves with people who share our commitment to a safe and productive working environment.We have an exciting opportunity for a Service Coordinator to work with a well-known client in Mackay QLD.Key Responsibilities:Monitor all jobs for quality and...

  • Automotive Pre-Delivery Coordinator

    1 month ago

    Mackay, Queensland, Australia AUTOrecruit Full time

    Job Title: Pre-Delivery CoordinatorOur client operates a successful multi-franchised dealership in the Whitsundays region of Queensland, seeking a Pre-Delivery Coordinator to oversee the launch of their offsite PD, Reconditioning and Parts centre.Key Responsibilities:Oversee the launch of the dealership's PD CentreSupport all staff in each sectionAssist with...

  • Facilities Management Coordinator

    4 weeks ago

    Mackay, Queensland, Australia CQUniversity Full time

    About the RoleWe are seeking a highly skilled and flexible Facilities Management Coordinator to join our team at CQUniversity. As a key member of our Facilities Management Directorate, you will be responsible for providing a wide range of general support, maintenance services, and trades assistance.Key ResponsibilitiesCoordinating office moves, furniture...

  • Facilities Coordinator

    4 weeks ago

    Mackay, Queensland, Australia CQUniversity Full time

    About the RoleWe are seeking a highly skilled and experienced Facilities Coordinator to join our team at CQUniversity. As a key member of our Facilities Management Directorate, you will be responsible for providing a wide range of general support, maintenance services, and trades assistance.Key ResponsibilitiesCoordinating office moves, furniture...

  • Trade Support Specialist

    6 days ago

    Mackay, Queensland, Australia SCEE Group Full time

    SCEE Group is currently offering a full-time opportunity for a Trade Support Specialist to work on our Energy QLD Asset Inspection Project in Cairns, QLD.**Job Summary:**We are seeking an experienced and skilled individual to provide trade support services, including labouring and manual handling tasks.**Key Responsibilities:**Assist with inspections and...