Network Systems Expert

4 days ago

Melbourne, Victoria, Australia beBeeNetwork Full time $100,000 - $130,000
Job Summary:

We are seeking an accomplished Network Specialist with exceptional VOIP expertise to spearhead our Managed Services Team.

Key Responsibilities:
  • Plan and execute small-scale projects from inception to completion.
  • Determine project scope and estimate time requirements.
  • Collaborate with Engineers or Service Delivery Teams to facilitate seamless project execution.
  • Accurate daily time tracking for billable hours related to all tasks.
  • Potential for some on-site work requirements to assist the remote Senior Network Engineer as needed.
  • Create comprehensive technical documentation for implemented solutions and configurations.
  • Maintain accurate and up-to-date documentation.
  • Handover completed work to BAU Teams.
  • Log billable time for documentation tasks.
  • Interface with clients to understand their needs and provide expert guidance.
  • Communicate ticket status, issues, and resolutions effectively.
  • Bill time accurately for client interactions.
  • Identify and implement process improvements to streamline operations.
  • Collaborate with other departments to deliver high-quality solutions.
Requirements:
  • Experience as a Network Administrator.
  • Strong understanding and experience working with VOIP Platforms such as Teams, 3CX, Genesys PureCloud, Cisco Unified Communications Manager, and Enghouse Touchpoint.
  • A thorough understanding of Session Border Controller platforms such as Audiocodes, Ribbon, and Cisco.
  • Excellent troubleshooting and problem-solving skills.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and take ownership of assigned tasks.
  • A quick learner with the willingness to learn and study in your own time to further your career.
  • Solid experience in a similar client-facing role, preferably in a Managed Services, Projects, or Professional Services environment.
  • Excellent verbal and written communication skills.
  • Ability to convey complex technical information to non-technical stakeholders.
Bonus Points:
  • Knowledge of Essential 8 security framework.
  • Knowledge of ITIL principles.
  • Project management skills to initiate and complete projects successfully.
About Us:

Our organization is a community that goes beyond expectations. We have been recognized as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68.

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