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APS4 Case Management Support Specialist

2 months ago

Sydney, New South Wales, Australia Talent International Full time
{"title": "APS4 Case Management Support Role", "subtitle": "Support the Client's Objectives", "content": "

Talent International is seeking an APS4 Case Management Support professional to join our team in Surry Hills/Parramatta. This 6-month contract role offers the possibility of extension and a competitive hourly rate of $43.82 + Super.

The APS4 Case Management Support role is a team membership position that requires the application of well-established policies, principles, practices, and procedures to achieve outcomes that support and contribute to the client's objectives.

The successful candidate will provide operational and administrative support informed by sound knowledge in AAT matters, associated correspondence, and organizing assessments. Responsibilities include:

  • Receiving and registering new AAT matters.
  • Actioning and directing correspondence.
  • Analysing and assessing AAT Applications received by the client.
  • Preparing and filing Tribunal documents as required for AAT Applications received by the AAB within strict time frames.
  • Assessing and responding to risk from processes, including in terms of privacy considerations and priority.
  • Organising assessments to support the decision-making process for case managers.

Key skills required for the role include:

  • Data and compliance and quality reporting support
  • Assist with onboarding of new staff
  • Assist with CM tasks
  • Scheduling meetings, timetabling
  • Note-taking

Desirable skills to have for the role include:

  • SharePoint desirable
  • Client systems/database management

Required Skills:

  • Must be an Australian Citizen
  • Customer service
  • Communication
  • Organization and time management
  • Attention to detail
  • Resolving enquiries
  • Coordinating appointments
  • Managing team communication
  • Recording feedback

If you are interested in this role, please submit your resume in MS Word Format for consideration.", "requirements": "

Must be an Australian Citizen

Customer service

Communication

Organization and time management

Attention to detail

Resolving enquiries

Coordinating appointments

Managing team communication

Recording feedback

", "contact": "For further information, please contact Uvez Ahmed.", "company": "Talent International"}