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Data Systems Support Specialist

2 months ago

Sydney, New South Wales, Australia investa Full time

We're Investa, a real estate investment manager, developer and industry innovator. Our mission is to create exceptional experiences across varied asset classes. We design buildings and communities for the way people work and live today – and the way we want to work and live in the future.

The Data Systems Support Specialist will provide support to business users to ensure incidents and requests are resolved within an appropriate timeframe and perform system administration functions for Investa's business applications.

Key responsibilities include (but are not limited to):

  • 2nd & 3rd level support to Investa's business users to ensure incidents and requests are resolved within an appropriate timeframe, including but not limited to Yardi Voyager, MRI, and Microsoft SharePoint based applications
  • Support for the adoption of forward-looking technologies including the adoption of business analytics and data warehousing, driven by anticipated outcomes of the companies Innovation process
  • Review and improve business operational efficiency through the design of system solutions and associated processes to meet business needs
  • Design solutions and business specifications for new systems and / or system enhancements
  • Work closely with business and system/process owners to identify shortcomings and issues with current processes and systems to create innovative solutions which meet business needs
  • Document and drive consensus on application functionality and requirements
  • Work with outside consultants, application vendors and internal resources to deliver solutions
  • Think 'outside the box', identifying not only system solutions, but also possible operational workarounds
  • Efficient & effective management of the support ticket process
  • Identification of Business opportunities/issues
  • Owning and seeing incidents and request through to resolution
  • Create and maintain system documentation

What you'll need to be successful:

  • A Business/IT degree and/or relevant work experience
  • Minimum 2-5 years' experience in an IT business systems role
  • Experience maintaining a support ticket queue
  • Excellent verbal and written communication
  • Strong business acumen
  • Ability to interpret business requirements and identify system solutions/design to meet business needs
  • Good listening skills is essential
  • Ability to liaise with all levels of staff internally
  • Knowledge of property industry systems (Yardi and MRI) is highly desirable
  • Sound understanding of Microsoft technologies including Office 365, SharePoint, Dynamics, business analytics, SQL
  • Knowledge of data warehousing concepts is desirable

Why choose Investa?

We're an organisation known for its culture – it's unique, friendly and transparent. We work hard to maintain our culture and have received some pretty cool accolades along the way:

  • Australian Workplace Equality Index (AWEI) LGBTQ Inclusion 2024 Silver (Small Employer)
  • Certified Family Friendly Workplace since 2020
  • Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality (since 2019)
  • Australian HR Awards – Excellence Award: Best Workplace Flexibility Program

Benefits:

  • A competitive salary range of $100,000 - $120,000 per year, depending on experience
  • Opportunity to grow and shape your career, with support including Leadership programs, education assistance, study assistance, professional membership fee support and generous parental leave and return to work benefits
  • Flexible working policy provides over 21 different formal flexible working options
  • A safe, diverse and inclusive workplace where you can truly be yourself
  • A chance to work on exciting projects and contribute to the company's growth and success