Aboriginal Outreach Officer

5 days ago


Maitland, New South Wales, Australia Government of New South Wales Full time

About the Role

This is an exciting opportunity to join the Government of New South Wales as an Aboriginal Outreach Officer, working in the Outreach Support team within the Fines and Debt pillar of Revenue NSW.

Key Responsibilities

  • Provide outreach services in communities to support customers experiencing hardship resolve their fines and debts.
  • Engage and form productive relationships with community stakeholders to develop local plans to tackle issues that lead to fines and debts in communities.
  • Present information to educate customers and community stakeholders about the fines system and resolution options.
  • Work together with community partners to develop and implement strategies to reduce the disproportionate impact of fines and debts on Aboriginal people and people experiencing hardship.
  • Manage your own time and workload to make an impact in your community.

Requirements

  • A passion for making a difference in communities across NSW through providing excellent customer service.
  • Ability to act with compassion, empathy, and cultural competence when supporting customers and stakeholders.
  • Knowledge of the fines system or ability to interpret and apply legislation.
  • Excellent communication skills and ability to present information to diverse audiences.
  • Experience using technology in the workplace, including Microsoft Office products.

What We Offer

  • A dynamic and supportive work environment.
  • The opportunity to work with a diverse and regional team.
  • A competitive salary and benefits package.
  • The chance to make a real difference in the lives of Aboriginal people and people experiencing hardship.


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