
Membership and Ticketing Lead
4 days ago
We are seeking a highly motivated and experienced professional to fill the role of Membership and Ticketing Lead at PeopleVue Solutions.
This is an excellent opportunity for someone who is passionate about football and delivering an exceptional fan experience. As the successful candidate, you will play a pivotal role in ensuring the smooth delivery of membership services, ticketing operations, and matchday engagement.
About the Company:
Our client is one of Melbourne's leading sporting organisations, committed to delivering excellence for its members and fans.
About the Role:
In this role, you will be responsible for delivering high-quality customer service, managing membership fulfilment, and maximising sales and retention. You'll work closely with internal departments, ticketing vendors, and external partners to ensure a seamless experience for fans.
Key Responsibilities:
- Deliver high-quality customer service to members and supporters.
- Drive membership sales through inbound and outbound calls, events, and matchday activations.
- Manage membership fulfilment, CRM functionality, and reporting.
- Support the execution of ticketing strategies, including pricing, on-sale dates, and inventory management.
- Work with internal teams on membership promotions, events, and fan engagement initiatives.
- Ensure data integrity within the CRM and prepare reports on sales, renewals, and attendance.
- Collaborate with ticketing vendors to build events and manage seating allocations.
About You:
- 1+ years' experience in a sales, membership, or customer service role, ideally in the sports or entertainment industry.
- Strong interpersonal skills and the ability to build relationships with members, fans, and stakeholders.
- Proven ability to meet sales targets and contribute to business growth.
- High attention to detail, particularly in managing data and CRM systems.
- Ability to work independently and within a team in a fast-paced environment.
- A flexible and adaptable approach, with availability to work match days and club events.
- Working With Children Check (or willingness to obtain).
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