Client Service Specialist

1 week ago

Traralgon, Victoria, Australia beBeeCustomer Full time $80,000 - $100,000

**Job Overview**

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We are seeking a highly skilled Banking Consultant to join our team. As a key member of our Retail Banking team, you will play a vital role in providing exceptional customer experiences and delivering high-quality banking services.

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**Key Responsibilities:**

  • Meet each customer's end-to-end financial needs across transaction activities, needs-based conversations, and educating them on digital solutions.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective, and
  • Ensure compliance with policies and procedures.
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**Requirements:**

To succeed in this role, you will need:

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance, and
  • Excellent communication and interpersonal skills.
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**What We Offer:**

At our organization, you'll have the resources, opportunities, and support you need to take the next big step in your career. We offer flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services.

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**Your Career at Our Organization**

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Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

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