Client Care Liaison Specialist

5 days ago

Traralgon, Victoria, Australia beBeeCoordinators Full time $56,000 - $72,000

The role of Client Services Coordinator plays a pivotal part in ensuring the seamless delivery of services, rostering, and client care within our team.

Key Responsibilities:
  • Coordinate staff rosters, forward planning, and shift coverage to ensure accurate and timely schedules with zero double-ups or errors.
  • Manage day-to-day client service operations, including responding to client and staff enquiries, incident follow-ups, and proactive communication.
  • Oversee service schedules, compliance with NDIS standards, and accurate record-keeping, including staff/client profiles, shift notes, and incident documentation.
  • Support client onboarding, staff introductions, and training compliance to ensure continuity of care and high satisfaction.
  • Monitor KPIs across rostering, client satisfaction, compliance, and continuous improvement, contributing to high-quality and sustainable service outcomes.
Essential Skills and Qualifications:
  • Organised, detail-oriented, and able to thrive in a fast-paced, people-focused environment.
  • Excellent communication skills, confidence in client and staff liaison, and ability to manage competing priorities.
  • Previous experience in rostering, client coordination, or NDIS service environments highly regarded.
  • Experience in a similar administration/coordination role.
  • Knowledge of rostering processes and compliance standards.
  • Strong administration and Microsoft Office skills.
  • Current Police Check, Working With Children Check, and NDIS Worker Screening.
  • First Aid Certificate.
About Us:

We are committed to making a difference in the lives of people with disability and their families. Our values-driven approach ensures that every individual receives the highest quality care and support.

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