Director of Customer Success

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $110,000 - $126,000
Job Title: Customer Experience Director

We are seeking an experienced professional to lead a high-performing team delivering critical support to our customers across ANZ.

Based in Sydney, Brisbane, or Melbourne, you will oversee three Team Leaders and a large frontline team focused on transaction processing – including open orders and related operations.

The successful candidate will have proven experience in managing teams, driving operational improvement, balancing strategy and action, collaborating cross-functionally, and growing into future leadership.

This is a key leadership role with clear pathways for progression. You will be responsible for leading transformation, improving service, boosting efficiency, and shaping the future of our customer experience.

Key Responsibilities:
  • Lead a large-scale team – manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
  • Drive operational improvement – challenge current processes, streamline service delivery, and lead change initiatives.
  • Balance strategy and action – guide team direction while jumping in on big issues and supporting day-to-day leadership.
  • Collaborate cross-functionally – work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
  • Grow into future leadership – work closely with senior leaders and position yourself for broader leadership opportunities.
Requirements:
  • Experienced in high-volume service – background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
  • A strategic thinker – able to step back and improve how things work across teams and systems.
  • A culture builder – known for creating engaged, high-performing teams that love what they do.
  • Change-ready and resilient – comfortable leading transformation, gaining buy-in, and navigating complexity.
  • An excellent communicator – able to manage stakeholder expectations, lead through influence, and bring people on the journey.
What We Offer:
  • Create real impact – support life-changing surgeries by keeping customer operations running smoothly.
  • Advance your career – step into a key leadership role with clear pathways for progression.
  • Lead transformation – improve service, boost efficiency, and shape the future of our customer experience.
  • Thrive in a purpose-driven team – join a passionate group that values people, performance, and making a difference.
  • Enjoy flexibility and support – hybrid-friendly culture, professional development, and meaningful benefits from day one.

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