Director of Customer Success

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $150,000 - $190,000
Job Summary

The role of Customer Experience Leader is pivotal in shaping the company's approach to delivering exceptional customer experiences. The ideal candidate will be responsible for developing and implementing strategies that refine and scale our support model, fostering a seamless integration with customer success.

Key Responsibilities:
  • Design and implement process improvements to enhance operational efficiency and customer satisfaction.
  • Build and lead a high-performing team of support leaders and representatives, providing mentorship and guidance to ensure their growth and development.
  • Collaborate closely with product, engineering, and customer success teams to ensure customer insights are seamlessly integrated into the product roadmap.
  • Develop and track key support metrics to measure the impact on customer experience and business growth.
Requirements:
  • Proven track record of scaling support functions in large or high-growth companies.
  • Experience leading distributed/global support models, with a focus on cultural alignment and strategic partnerships.
  • Success working cross-functionally with business leaders and engineering teams to drive business outcomes.
  • Deep operational expertise to design scalable processes and systems that meet business needs.
Company Culture:
  • A culture that values innovation, customer obsession, and continuous improvement.
  • A flat hierarchy that prioritizes transparency and open communication.
  • A commitment to creating unconventional solutions that drive business growth and customer satisfaction.

  • Customer Success Director

    7 days ago

    Melbourne, Victoria, Australia beBeeDirector Full time $180,000 - $200,000

    Job Title: Customer Success DirectorWe are seeking an experienced Customer Success Director to join our team. The ideal candidate will have a proven track record of driving customer success and exceeding performance targets.Account Management: Oversee account ratios and team structures to achieve retention targets.Business Ownership: Be fully accountable for...

  • Director of Customer Success

    1 week ago

    Melbourne, Victoria, Australia UpGuard Full time $90,000 - $120,000 per year

    Who are we? UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...

  • Director of Customer Success

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $110,000 - $126,000

    Job Title: Customer Experience DirectorWe are seeking an experienced professional to lead a high-performing team delivering critical support to our customers across ANZ.Based in Sydney, Brisbane, or Melbourne, you will oversee three Team Leaders and a large frontline team focused on transaction processing – including open orders and related operations.The...

  • Client Success Director

    6 days ago

    Melbourne, Victoria, Australia beBeeSuccess Full time $100,000 - $140,000

    Job Title:Director of Client SuccessAbout the Role:The Director of Client Success plays a critical role in ensuring our clients achieve maximum value from our product.Key Responsibilities:Develop and execute strategies to drive client adoption and utilization of our product.Build and maintain strong relationships with key stakeholders, including company...

  • Customer Success Manager

    6 days ago

    Melbourne, Victoria, Australia Boardoutlook Full time

    BoardOutlook is hiring a Customer Success Manager to help us increase the impact of our board software platform across the largest companies in APAC.Below we've included more detail on:Why you want to work for BoardOutlookAbout the role (and you)LocationCompensationAbout our hiring processHow to apply**1. Why you want to work for BoardOutlook**:**1.1 What we...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia RIB Software Full time

    Join to apply for the Customer Success Manager role at RIB Software2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at RIB SoftwareDriven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient...

  • Customer Success Manager

    2 days ago

    Melbourne, Victoria, Australia RIB Software Full time

    Join to apply for the Customer Success Manager role at RIB Software2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at RIB SoftwareDriven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient...

  • Customer Success Career

    7 days ago

    Melbourne, Victoria, Australia beBeeCareer Full time $60,000 - $65,000

    About the Role:We are seeking a Career Advancement Professional who will play a key role in supporting our Customer Success Managers (CSMs) and delivering exceptional service to our clients. In this role, you will assist CSMs with their daily workflows, ensuring they can provide an enhanced experience to our customers.This position offers direct exposure to...

  • Customer Success Coordinator

    7 days ago

    Melbourne, Victoria, Australia Ab Dental Employment Agency Full time

    **The main purpose of the Customer Success Coordinator is to direct, liaise, and coordinate with various customers and external providers to deliver on the different elements of the business to ensure everything continues to move forward and run seamlessly. This role is required to drive projects whilst also ensuring the sales processes and administrative...

  • Customer Success Manager

    7 days ago

    Melbourne, Victoria, Australia Rackspace Full time

    As the customer's primary point of contact with Rackspace the Customer Success Manager is pivotal in delivering this and ensuring that the AUSTRALIA/NZ regions customer's expectations are exceeded. The Customer Success manager has complete ownership of the relationship between Rackspace and their dedicated portfolio of customers. A customer Success Manager...