Learning Solutions Specialist
1 month ago
Discover a rewarding career as a Learning Solutions Specialist at Telstra.
About the RoleThis exciting opportunity will see you working in our Channel Operations team, designing and developing innovative learning programs to equip customer service teams with the skills they need to deliver exceptional experiences. Your expertise will be invaluable in creating engaging, sustainable, and repeatable training solutions that drive business outcomes.
You'll collaborate closely with stakeholders to understand business requirements and develop tailored training content that meets their needs. This may involve updating existing curriculums and pathways, converting face-to-face courses to eLearning or blended learning formats, and ensuring seamless integration with other Channel Operations solutions.
As a passionate learning professional, you'll bring hands-on experience in designing and delivering training for customer service teams. Your creative flair and ability to craft accessible multi-modal learning solutions will make you an asset to our team.
We're looking for someone who is not only skilled but also a team player with excellent organisational and stakeholder management skills. If you have a keen eye for detail and a passion for human-centered design, we want to hear from you.
About You
- Training Needs Analysis and instructional design expertise
- eLearning development and visual design skills
- Experience in facilitation, negotiation, and project coordination
- A strong understanding of adult learning principles and pedagogy
- A collaborative mindset and excellent stakeholder engagement skills
About Our Company
Telstra is a leading telecommunications company committed to making the digital world more inclusive. We're focused on delivering effortless customer experiences and building a community of people who bring their whole selves to work. Our four values - Caring, Better Together, Making it Simple, and Change Makers - guide everything we do.
At Telstra, we celebrate diversity and welcome applications from talented individuals with unique perspectives. If you're passionate about shaping the future of learning and customer experience, join us and help make a meaningful impact.
Estimated Salary: AU$95,000 - AU$115,000 per annum
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