Food Manufacturing Customer Support Specialist

2 days ago


Australia beBeeCustomer Full time $56,400 - $62,400

About Us

We're a leading food manufacturer, specializing in Aseptic and Hot Fill processing of dairy and vegetable-based products. Our goal is to create a workplace where everyone feels valued and supported.

Job Summary

We're seeking an organized and detail-oriented candidate to join our team as a Customer Service Representative. In this role, you'll be the first point of contact for customers, resolving their concerns and answering questions to the best of your ability.

Daily Tasks

  • Record customer concerns and issues
  • Resolve customer concerns and answer questions
  • Maintain a positive attitude and calmly respond to customers' concerns
  • Open new customer accounts
  • Process orders, invoices, and pallet control
  • Check and approve freight and storage invoices
  • Book freight and offsite storage
  • Manage truck manifests and admin for dispatch
  • Assist with customer forecasting and planning production schedules
  • Prepare product and customer reports
  • Perform data entry and administrative tasks as required
  • Provide reception duties including answering phones and greeting site visitors

Requirements

  • Experience with MS Office including Excel
  • Ability to work efficiently with minimal supervision
  • High attention to detail
  • Friendly with great communication skills
  • Working rights in Australia
  • Customer Service experience preferred
  • Knowledge of Food Production Industry preferred


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