
Food Manufacturing Customer Support Specialist
2 days ago
About Us
We're a leading food manufacturer, specializing in Aseptic and Hot Fill processing of dairy and vegetable-based products. Our goal is to create a workplace where everyone feels valued and supported.
Job Summary
We're seeking an organized and detail-oriented candidate to join our team as a Customer Service Representative. In this role, you'll be the first point of contact for customers, resolving their concerns and answering questions to the best of your ability.
Daily Tasks
- Record customer concerns and issues
- Resolve customer concerns and answer questions
- Maintain a positive attitude and calmly respond to customers' concerns
- Open new customer accounts
- Process orders, invoices, and pallet control
- Check and approve freight and storage invoices
- Book freight and offsite storage
- Manage truck manifests and admin for dispatch
- Assist with customer forecasting and planning production schedules
- Prepare product and customer reports
- Perform data entry and administrative tasks as required
- Provide reception duties including answering phones and greeting site visitors
Requirements
- Experience with MS Office including Excel
- Ability to work efficiently with minimal supervision
- High attention to detail
- Friendly with great communication skills
- Working rights in Australia
- Customer Service experience preferred
- Knowledge of Food Production Industry preferred
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