Business Process Manager

2 weeks ago


Hobart, Tasmania, Australia beBeeOperational Full time $90,000 - $120,000

We are seeking a skilled Operations Manager to join our team and oversee the smooth operation of our firm. The ideal candidate will have experience in operations or practice management, preferably within a law firm or professional services.

Job Responsibilities:
  • Manage HR and staff administration, including contracts, onboarding, leave, and recruitment support.
  • Ensure compliance and policies are up-to-date.
  • Oversight of supplier relationships, insurance providers, and IT support.
  • Reporting duties, including weekly and monthly metrics, expenses, and performance data.
  • Review existing workflows and performance, recommending process improvements.
  • Document procedures for consistent staff execution.
  • Implement new trackers, templates, and automation in relevant systems.
  • Train staff on non-legal systems and ensure successful adoption.
  • Provide operational data, reports, metrics, and identify bottlenecks to inform decision-making.
  • Translate strategic plans into effective workflows and system implementations.
  • Proactively identify inefficiencies or risks, presenting potential solutions.
  • Drive system improvements and deliver operational projects within deadlines.

Qualifications:

  • Over 3 years of experience in operations or practice management, preferably within a law firm or professional services.
  • Highly organized, proficient with technology, and dependable.
  • Discreet, able to execute tasks smoothly and without fuss.


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