Expert Client Support Specialist

3 days ago

Mackay, Queensland, Australia beBeeRelationship Full time $100,000 - $130,000
Customer Success Associate

The role of a Customer Success Associate is to provide top-notch support to our clients, ensuring they have an exceptional experience with our trading platform and operational processes.

Key Responsibilities:

  • Offer prompt, friendly, and professional assistance via various communication channels.
  • Help clients navigate our trading platform and resolve any issues they may encounter.
  • Collaborate with senior colleagues and internal teams to execute trades, deposits, and withdrawals.
  • Monitor and facilitate client transactions for seamless experiences.
  • Address complex client cases with cross-functional teams.
  • Document and track customer interactions using various tools.
  • Triage internal support tickets and contribute to debugging product-related issues.
  • Enhance client support processes and deliver excellent service across all touchpoints.

Requirements:

  • Excellent written and verbal communication skills in English.
  • Strong analytical and problem-solving abilities with attention to detail.
  • Ability to multitask and thrive in a fast-paced environment.
  • Empathy, patience, and a client-focused mindset.
  • Proficiency with customer support tools (training provided).
  • Modest understanding of cryptocurrency markets and infrastructure is beneficial but not essential.

What We Offer:

  • A competitive salary package with performance-based incentives and potential for significant growth.
  • Access to cutting-edge technology and market insights.
  • A collaborative and supportive team culture with a passion for digital assets.
  • 0% trading fees.

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