Dedicated Client Support Associate

2 days ago

Mackay, Queensland, Australia beBeeClientSuccess Full time $90,000 - $120,000
Job Title

We are seeking a highly skilled and dedicated individual to join our team as a Client Success Specialist.

This role offers a remarkable opportunity to contribute to our company's growth while working in a high performance yet supportive environment that values results and outcomes, but importantly, people first.

Responsibilities:

  • Provide prompt, friendly, and professional support via multiple channels.
  • Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes.
  • Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals.
  • Monitor and facilitate client transactions to ensure a seamless experience.
  • Handle and resolve unique or complex client cases in collaboration with cross-functional teams.
  • Document and track customer interactions using various tools.
  • Triage internal support tickets and contribute to debugging product-related issues.
  • Contribute to improving client support processes and delivering a 5-star service across all touchpoints.
  • Build long-term relationships with clients, fostering trust and satisfaction.

Key Qualifications:

  • Excellent communication skills in written and verbal English.
  • Strong problem-solving and analytical skills with attention to detail.
  • Ability to multitask and thrive in a fast-paced environment.
  • Empathy, patience, and a client-focused mindset.
  • Proficiency with customer support tools (training provided).

What We Offer:

  • A competitive salary package including performance-based incentives and opportunities for significant growth.
  • Access to cutting-edge technology and market insights.
  • A collaborative and supportive team culture with a passion for digital assets.

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