
Service Ambassador
2 weeks ago
Are you looking for a new career opportunity in the hospitality industry?
Felons Brew Pub is seeking an experienced and enthusiastic team member to join our dynamic team.
We offer a fast-paced and exciting environment where you can develop your skills and build a successful career.
If you thrive in a team-driven setting and are passionate about delivering exceptional guest experiences, this could be the perfect role for you.
Key responsibilities include:
- Welcoming every guest with warmth, personality, and professionalism
- Managing guest expectations and wait times with confidence and care
- Communicating closely with floor and kitchen teams to ensure seamless service
- Upholding our high service standards and bringing positive energy to every shift
- Supporting pre- and post-service briefings and transitions
- Turning over tables during service, managing guests waiting, and ensuring that guests waiting are comfortably entertained
- Serving guests, taking food and drink orders
Requirements:
- Availability across Friday, Saturday, and Sunday is essential
- Passion for people and delivering thoughtful engaging guest interactions
- Confident using booking systems and coordinating floor movements
- Calm and composed under pressure with excellent communication skills
- Knowledge of our venues and offerings or willingness to learn quickly
- A positive proactive team player with a can-do attitude
- Hold a valid Queensland RSA
What we offer:
- Development opportunities and career pathways
- 50% team discount precinct-wide across our incredible venues
- Wellbeing initiatives including team yoga, run club, and access to independent confidential counselling services
- Team recognition rewards – we value our team and celebrate your hard work
- An extra week of annual leave after 5 years of service
Our Culture:
We cultivate a diverse inclusive environment where our core values serve as the foundation of our culture. Our team is committed to fostering connection, celebrating local flavors, and delivering exceptional experiences every day.
We prioritize creating a workplace that promotes growth, recognizes achievements, and supports the well-being of our team members.
About UsWe're a brewery dedicated to brewing balanced beer connected to nature and all that's good about Brisbane. It's all for the love of good beer.
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