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High-Performing Service Professional

3 weeks ago

Williamstown, South Australia beBeeCustomerCentric Full time $62,500 - $92,500
Service Advisor

The Service Advisor plays a pivotal role in ensuring the success of our service operations. This dynamic individual will be responsible for overseeing service orders, guaranteeing customers receive prompt, courteous, and effective service.

Key Responsibilities:

  • Monitor service orders and optimize the flow of the drive lane to maximize efficiency
  • Develop and implement strategies to enhance the customer experience, driving loyalty and retention
  • Provide exceptional support to owners through personalized assistance via phone or in-person interactions
  • Maintain a consistent inventory of technicians' time, effectively allocating it to meet service customer demands
  • Distribute work among technicians efficiently to ensure optimal productivity
  • Offer expert advice on vehicle problems, warranties, services, and repairs to customers
  • Ensure the Customer Success Index meets or exceeds company standards
  • Collaborate with technicians to diagnose complex vehicle issues, ordering necessary parts and tools as required
  • Supervise the administration of warranty claims and oversee departmental operations

Requirements:

  • Strong organizational skills and a friendly demeanor
  • Able to motivate and manage team members effectively
  • Excellent communication skills with customers
  • Professional appearance and behavior
  • A history of delivering high-quality results in a service-oriented environment
  • Team-oriented, self-motivated, and able to work with minimal supervision

We are an equal opportunity employer and adhere to a policy of non-discrimination in all employment practices.