Technical Support Specialist
1 week ago
As a highly motivated technical support specialist, you will play a key role in providing exceptional customer service and technical assistance to our team of professionals.
About the Role:- You will provide on-site and remote technical support to our team at our Sydney office.
- Support and troubleshoot hardware devices, including MacBooks, mobile devices, network infrastructure, and video conferencing equipment.
- Manage assets, including maintaining accurate records, procurement, provisioning, and management.
- Contribute to our global support model by responding to service requests through our channels.
- Demonstrate exceptional customer service skills and ability to support users on-site.
- Skilled in supporting MDM-managed Apple/Mac hardware in an enterprise environment.
- Experienced in administering and supporting tools such as Google Workspace, Okta, Jira, Confluence, Slack, and Zoom.
- Adept at managing employee onboarding and offboarding, including access provisioning/de-provisioning and hardware logistics.
- Effective communication skills, both verbal and written.
- Ability to manage multiple tasks and priorities with ease.
- A dynamic work environment with opportunities for growth and development.
- Collaborative team atmosphere with diverse perspectives and ideas.
- Comprehensive training and support to ensure success in your role.
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