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Fire Safety Operations Lead

2 months ago

Brisbane, Queensland, Australia ArcTree Full time

At ArcTree, we're expanding our service offerings to include fire and electrical safety protection systems. As a Service Operations Manager, you'll be at the forefront of our operations, driving efficiencies and results.

This role ensures the timely delivery of products and services for inspections, testing, and services of essential fire and electrical safety measures. You'll work in the office, out in the field, and focus on customer engagement while being responsible for:

  • Managing operations according to site requirements and leading client contract meetings
  • Building and maintaining strong relationships with existing clients as their primary point of contact for all fire safety needs
  • Job management and allocation, including services, installations, and repair data via the CRM
  • Efficiently managing service contracts, overseeing contract KPIs, ensuring service delivery meets expectations, and resolving disputes promptly
  • Leading, mentoring, training, and supervising your team, ensuring consistency of processes and procedures
  • Accountability for overall leadership, budget, safety, and performance of your team

About You

We're seeking a sales-focused individual to drive business growth. To be successful, you'll bring the following skills and attributes:

  • Experience in managing a service team with knowledge of Fire Protection Systems and maintenance practices
  • Essential licenses: Fire Occupational License, Electrical License, Work at Heights, Working with Children, General Safety Induction, Drivers License
  • Strong people management skills and ability to manage and lead a team
  • Experience with monthly forecasting and reporting
  • Ability to manage targets for sales and profit
  • Knowledge across relevant building codes and Australian Standards

Rewards and Benefits

This Senior Level Team role offers a generous Salary Package, including Base + Super + Company Car + Bonus. With the opportunity to grow the business and your salary, you'll be part of an established company with 15 years of experience in providing air conditioning, commercial refrigeration, and industrial refrigeration solutions.