Customer Relationship Officer

3 weeks ago


Sydney, New South Wales, Australia Bendigo And Adelaide Bank Full time
About the Role

We're seeking a skilled Customer Relationship Officer to join our team at Bendigo Bank. As a key member of our Branch team, you will provide exceptional customer service and support, ensuring that our customers' needs are met and exceeded.

Key Responsibilities:
  • Provide seamless Branch experiences for customers, meeting their end-to-end banking needs.
  • Build strong relationships with new and existing customers, understanding their needs and circumstances.
  • Offer consumer lending and other financial solutions relevant to customers' lifestyles.
  • Engage customers to explore the best products and services to suit their needs.

About You

We're looking for someone who is keen to learn and progress in their career. A successful Customer Relationship Officer will bring:
  • Demonstrated ability to achieve sales results through solutions that truly meet customers' needs.
  • Effective communication skills, both face-to-face and over the phone.
  • The ability to quickly learn new systems and processes.
  • A high level of Banking Product knowledge, including Transactions Accounts, Insurance, Term Deposits, and Credit Cards.

Why Us?

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process. If you're excited to be part of an organisation with strong values and a community focus, then this could be the role for you.

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