Hospitality Operations Manager

1 week ago


Mackay, Queensland, Australia beBeeLeadership Full time $60,000 - $80,000
Job Overview

The Front Office Supervisor plays a pivotal role in ensuring seamless guest experiences across our hotel operations.

Main Responsibilities
  • Foster a high-performing front office team by promoting exceptional service standards and providing guidance as needed.
  • Maintain a proactive approach to resolving guest complaints, upholding the highest levels of satisfaction.
  • Efficiently oversee daily tasks, guaranteeing timely completion and maintaining quality.
  • Craft a positive first impression for guests by delivering personalized check-in/check-out experiences.
Requirements
  • Demonstrate effective leadership skills, inspiring team members to achieve their best results.
  • Share expertise and motivate the team to excel, with a strong focus on hospitality industry knowledge and guest service standards.
  • Showcase exceptional customer service skills, maintaining a consistently professional demeanor even in high-pressure situations.
  • Prioritize tasks efficiently, ensuring timely completion and minimizing delays.
  • Exemplify impeccable professional presentation, reflecting the organization's high standards.
  • Display flexibility in scheduling, adjusting to operational needs as required.


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