Customer Support Specialist

1 day ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $80,000

Job Title: Customer Support Specialist

  • Inbound phone-based enquiries
  • Email based enquiries
  • General administration support
  • Customer service
  • Problem solving
  • Complaints resolution

To be successful in this role, you will need:

  • Excellent communication skills and a strong customer focus
  • Strong computer skills and the ability to navigate between screens and systems quickly
  • A solutions-focused approach to problem-solving
  • A positive attitude and a team-oriented mindset
  • Availability - Monday to Friday

About the Role

This is a customer-facing position that involves responding to enquiries from our team members and the public. The ideal candidate will have exceptional customer service skills, strong computer skills, and the ability to multitask effectively.

Key Responsibilities

  • Responding to inbound calls and emails from customers
  • Providing general administrative support as needed
  • Resolving customer complaints in a timely and professional manner

Requirements

To be considered for this role, you will need:

  • Excellent communication skills and a strong customer focus
  • Strong computer skills and the ability to navigate between screens and systems quickly
  • A solutions-focused approach to problem-solving
  • A positive attitude and a team-oriented mindset
  • Availability - Monday to Friday

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