Executive Director of Luxury Hospitality
1 week ago
A dynamic and experienced General Manager is sought to lead our luxury holiday apartment complex to the next level. As the key driver of guest satisfaction and operational success, you will oversee all property management functions, including guest services, housekeeping, maintenance, and administration.
About the PropertyOur newly launched luxury complex features 27 stylish apartments, a sparkling pool, commercial kitchen, and versatile communal spaces suited for corporate retreats. The goal is to provide an unforgettable guest experience with unmatched service and comfort.
Key Responsibilities- Oversee all property management functions, including guest services, housekeeping, maintenance, and administration
- Build a collaborative culture and ensure service standards align with 5-star expectations
- Create and implement approved strategies to maximise revenue, occupancy, and guest satisfaction
- Manage recruitment, training, and leadership of the team
- Monitor budgets, expenses, and KPIs to meet approved financial targets
- Contribute to the development of systems and processes to enhance overall operations
- Stay up to date with and adapt to operating technologies and the RMS Booking systems
- Proven experience in a senior management role in 5-star hotels or luxury hospitality
- Local knowledge of North Queensland and strong community connections are highly regarded
- Leadership skills that inspire and motivate staff to achieve their best
- Demonstrated success in hitting financial targets and exceeding guest expectations
- Excellent communication, organisational, and problem-solving skills
- Flexibility to work across evenings, weekends, and holidays
- A passion for the hospitality industry and a commitment to exceptional service
- A competitive salary and incentive package
- The opportunity to work closely with a supportive family-run business
- Professional development and career growth opportunities
- Be part of a dynamic property expanding to a 80-room complex in the near future
If you're ready to lead this luxury holiday apartment complex to the next level, we want to hear from you. Please submit your resume and cover letter detailing your suitability for the position.
Note: Only Australian Citizens or Permanent Residents are eligible to apply due to the company's training commitments and long-term employment opportunities.
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