Senior EUC Support Specialist
3 weeks ago
About the role
We are seeking a highly skilled Senior EUC Support Specialist to join our team at Pyramid Global Technologies. As a key member of our IT department, you will be responsible for delivering end-user services and support for devices used by our clients.
Key Responsibilities:
- Act as a backup resource for Windows Lead, providing support for Windows / VMWare / Active Directory
- Remote desktop support using Microsoft tools for providing desktop support
- SOE image build, modify and rollout as required
- Security patching for Desktops/Laptops using Microsoft tools
- Ensure all desktops and Laptops are protected with Antivirus
- Application packaging using SCCM or equivalent tools and rollout of packages
Requirements:
- Computer Graduate with minimum of 8 to 10 plus years of experience in EUC and desktop support
- High quality organizational, communication and customer management skills
- Ability to effectively multi-task and priorities
- High energy levels, commitment, and drive
- Ability to deal with internal and customer escalations, service issues and complaints
- Ability to drive performance in individuals and teams
What We Offer:
- Opportunity to work with a leading IT services company
- Chance to develop your skills and expertise in EUC support
- Collaborative and dynamic work environment
Preferred Qualifications:
- ITIL and Six Sigma background
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